MSP Academy - run a successful Managed Service Provider business

Unlock growth potential with automation. Learn how professional service automation (PSA) can tackle operational challenges, optimize ticketing systems, enhance time-tracking efficiency, implement modern billing and invoicing systems, and leverage KPI reporting for data-driven decision making.

Unlock the advantages of cyber scripting in cybersecurity and stay ahead of future trends. Learn how to automate tasks, improve efficiency and reduce errors. Explore real-world applications, gain insights into various scripting languages and understand security implications and best practices.

Ensure business resilience and stay prepared for evolving threats with our disaster recovery (DR) planning course. Learn DR fundamentals, explore tools and resources and understand the strategic value of DRaaS. Develop a comprehensive DR plan and discover best practices for integration into business continuity plans.

Gain a deep understanding of FSS technical intricacies and real-world applications. Familiarize yourself with popular platforms like Dropbox, Google Drive and OneDrive. Explore challenges and solutions faced by service providers. Acquire best practices for efficient file synchronization and secure sharing.

Become a troubleshooting expert by mastering the art of diagnosing and fixing issues across hardware, software and networking domains. Learn advanced techniques like motherboard beep codes, memory dump analysis and packet capturing. Gain proficiency in specialized tools like Wireshark and Sysinternals Suite.

Gain the skills and knowledge needed to deliver high-value MSP services, including how to deploy, manage and optimize Microsoft 365 environments for your clients. This course covers everything from licensing mastery to core services overview, security expertise and troubleshooting.

Don't let ransomware hold you hostage. Learn how to protect yourself and your clients from this growing threat. Deep dive into ransomware’s evolution, modes of infection, prevention, detection and removal. Gain insights, strategies and tactics to safeguard against attacks and develop a comprehensive response plan.

Remote desktop and monitoring technologies can be powerful business tools. Learn to access and control computers remotely, ensuring seamless collaboration and enhanced productivity. Understand security concerns and best practices to safeguard against unauthorized access and cyberthreats. Unlock the potential of remote work and support operations with efficient helpdesk solutions and real-time monitoring.

Keep your clients safe and avoid cyberthreats by enhancing cybersecurity defenses. Learn to identify vulnerabilities, prioritize patches and adopt proactive security measures. Acquire knowledge in assessment techniques, risk-based prioritization and best practices in patch management.

Gain a holistic understanding of data backup and enhance your security procedures. Grasp the different backup methods and storage options to master best practices. Learn how backup differs from file copying and DR, and the benefits of integrating backup solutions into an MSP offering.

Unlock the mysterious power of DLP and understand all the secrets to keeping sensitive data safe. Learn how it works, get hands-on experience with real-world applications, and discover what data security compliance standards you need to know.

From its evolution, and its vital role in today's cyber landscape, gain a thorough understanding of endpoint detection and response. Discover real-time threat detection, proactive incident response and endpoint visibility. Explore best practices for successful implementation and integration with other security measures.