Even when world-class systems are in place and teams are communicating and working toward the same goal, mistakes can happen. In 2019, the Starliner spacecraft missed its rendezvous with the International Space Station (ISS), despite having teams and technologies from NASA, SpaceX, and Boeing working together in an environment of cooperation and openness – and Boeing having spent $1.5 billion to get it right.
Complexity can cause serious issues. That’s true for space exploration and the efficient use of software.
So if things can go bad for teams working together, imagine the costly miscommunications that can happen in an environment that’s developed not by partners but by competitors. Unfortunately, that’s the kind of environment most MSPs rely on today since they’ve built their services on solutions that communicate (often poorly) via APIs.