Yesterday’s managed services provider (MSP) had a typical stack at the core of their managed services offering. The main goal was uptime and reliability, so this stack consisted of RMM, professional services automation (PSA), AV, backup and DR, network operations center (NOC), and help desk. Today some MSPs include a managed security services provider (MSSP) stack that consists of eight to 10 more solutions. That’s 10 to 20 different vendors, software, and dashboards to manage, none of which are designed to work together. MSPs have to train their techs, manage their vendors, and just hope that nothing falls through the cracks that would put their clients at risk.
So how does a modern MSP deliver security and protection effectively now that they are the only things that matter?