What to Do When Your Cloud Service is Disrupted

Every IT pro knows the soul-crushing feeling following the simple statement, “We apologize for the service disruption..." When cloud services that your organization relies on go down, chaos can ensue. Take for instance the Adobe Creative Cloud outage in May that took down the interactive edition of the UK-based newspaper, the Daily Mail. For one of Britain's most popular newspapers, failure is not an option. 

Service outages can cripple organizations if they are forced to go without email and customer data for days at a time. While cloud computing is growing in popularity, dependable solutions and a 3-2-1 backup strategy are key for avoiding major outages. Customers who are seeking a cloud service solution are cautioned to take their time to evaluate the best service for their company's needs. Advises Compuware's director of cloud solutions, Michael Allen, “Set up your own benchmark with three or four different Content Delivery Network [CDN] providers - but don’t put users on it," Allen says. "Apply scale to the app and get the geographic coverage as well. Allow a month for testing. The longer you evaluate, the more accurate a picture of performance and availability you will get.”

Read more at The Register

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