Customer Service & Support - Acronis

Acronis Support Lifecycle Policy for Business Products

There are three phases of support for Acronis business products.

Phases of the Support Lifecycle for Business Products

Type of SupportMainstreamExtendedSelf-Service
Product documentation, Knowledge Base articles, and forum help available on the Acronis websiteyesyesyes
Full support by Acronis Customer Central, including root cause investigation by developers for all severity issues1yesyes 
Product hotfixes/patches for critical issues, security issues, and OS support updatesyesyes 
Product hotfixes/patches for selected issues of any severity level2yes  
Cumulative updates, including new functionalityyes  

1 A solution or workaround is provided at Acronis' discretion. If the issue is resolved in the newer version, an upgrade is considered a valid solution.

2 The bugfix will be added to the Product Roadmap. A fix is not guaranteed for all software defects. Triage and fix are at Acronis' discretion.

Important Considerations:

Support Lifecycle of Business Products

Acronis Backup
ProductsRelease DateLatest updateMainstream Support End DateExtended Support End Date
Acronis Backup 1219 Jul 2016#3689, 2017-02-07TBDTBD
Acronis Backup Advanced 11.725 Feb 2016#50064 / # 50220, 2017-01-28TBDTBD
Acronis Backup 11.725 Feb 2016#50064 / # 50220, 2017-01-2819 Jul 201719 Jul 2018
Acronis Backup for VMware 927 Aug 2013#10571, 2016-02-2419 Jul 201719 Jul 2018
Acronis Backup and Recovery 11.55 Sep 2012#43994/43800, 2015-07-2319 Jul 201719 Jul 2018
Acronis Backup and Recovery 1121 Jun 2011#17440, 2012-07-255 Sep 20135 Sep 2014
Acronis Backup and Recovery 107 Jul 2009#13762, 2011-08-2921 Jun 201221 Jun 2013
Acronis Snap Deploy
ProductsRelease DateLatest updateMainstream Support End DateExtended Support End Date
Acronis Snap Deploy 57 Oct 2014#1660, 2016-02-24TBDTBD
Acronis Snap Deploy 43 Nov 2011#540, 2012-10-267 Oct 20157 Oct 2016
Acronis Snap Deploy 37 Apr 2008#3501, 2011-06-293 Nov 20123 Nov 2013
Acronis Snap Deploy 211 Nov 2006#2152, 2007-10-017 Apr 20097 Apr 2010
Acronis Disk Director
ProductsRelease DateLatest updateMainstream Support End DateExtended Support End Date
Acronis Disk Director 11 Advanced20 Jul 2010#12077, 2010-10-14TBDTBD
Acronis Disk Director 10.0 Server13 Dec 2005#2288, 2010-03-1520 Jul 201120 Jul 2012
Older Versions
ProductsRelease DateLatest updateMainstream Support End DateExtended Support End Date
Acronis vmProtect 89 Oct 2012#8184, 2012-12-2527 Aug 201427 Aug 2015
Acronis vmProtect 76 Mar 2012#5173, 2012-06-279 Oct 20139 Oct 2014
Acronis vmProtect 629 Aug 2011#3145, 2011-12-29 6 Mar 20136 Mar 2014
Acronis True Image Echo13 Nov 2007#8398, 2009-12-107 Jul 20107 Jul 2011
Acronis True Image 9.11 Oct 2006#3887, 2007-02-2013 Nov 200813 Nov 2009

The Acronis Products Lifecycle Support Policy is intended exclusively for the benefit of existing Acronis Customers who have purchased Acronis products. It is not intended to apply to other products or to any other third parties. Acronis reserves the right to make changes to its Product Lifecycle Support Policy at its sole discretion and as business needs require. Acronis will update policy statements on the Acronis website to reflect any changes upon their effective date.

The present policy was developed and published in December 2016.