Customer Service & Support - Acronis

Acronis Consumer Products Support Lifecycle

Acronis Consumer products have three support phases:

To see more details about Consumer products Support phases click here.

Support FeatureMainstream (N)Extended (N-1)Self-Service
Product documentation and KB articles/solutions are retained on Acronis web-pages, forum help is availableyesyesyes
Full ACC support and developer investigation for all issues severity1yesyes 
Product hotfixes/patches for blocker issues, security issues, OS support updates, Support volume drivers2yesyes 
Product hotfixes/patches for selected issues of any severity level2yes  
Cumulative updates, including new functionalityyes  
Complimentary support for recovery issues1yesyesyes

1 Solution or workaround will be provided, but upgrade is considered a valid solution if no other options available

2 Fix not guaranteed for all bugs, triage and fix at Acronis’ discretion

Minor version support policy: Consumer

  • - Acronis will provide full support for the one latest minor version3 of the consumer product
  • - Customers are encouraged to update to the latest available build to ensure that they have to most stable and secure version of the product and be able to get Support

3 Minor version (update) is a newer build of Acronis software of the same version.

Major version (upgrade) is a shift from the current version of Acronis software to a newer one.

Acronis Consumer Products End Of Life

Products Release DateMainstream Support EOLExtended Support EOLLatest update
Acronis True Image 2017August 22, 2016TBDTBD# 5554 / # 5573, 2016-09-19
Acronis True Image 2016August 17, 2015September, 2016September, 2017# 6571 / # 6077, June 02, 2016
Acronis True Image 2015September 30, 2014October, 2015September, 2016# 6613, July 20, 2015
Acronis True Image 2014August 28, 2013September, 2014September, 2015# 6688, August 20, 2014
Acronis Disk Director 12May 27, 2014June 2015TBD# 3270, December 29, 2015
Acronis Disk Director 11 HomeApril 05, 2010May 2015May, 2016# 2343, November 17, 2011

Acronis Products Lifecycle Support policy is intended exclusively for the benefit of existing Acronis Customers with respect to the products they have already purchased. It is not intended to apply to other products or to any other third parties. Acronis reserves the right to make changes to its Product Lifecycle Support policy at its sole discretion from time to time as business needs require. Policy statements on www.acronis.com will be updated to reflect any changes upon their effective date.

The present policy was developed and published in June, 2016.