Acronis DeviceLock DLP

IMPORTANT NOTICE: Please carefully read the instructions before contacting Acronis Devicelock DLP support.

General info

• Release notes
• Support Guidelines (SLA)
• User guide
• Product Specification
• Knowledge base
• Licensing and Upgrade policy
• Overview and Features
• End-User license agreement

FAQs & Hot topics

• FAQ
• Issues with opening HTTPS sites
• Typical installation and connection errors
• Where to find the number of used licenses (FAQ)?
• TCP ports and system services required for DeviceLock components
• Where to find information about DL Agents installed (FAQ)
• Blue Screen of Death (BSoD) after the installation of DeviceLock
• DeviceLock Enterprise Server database encryption
• Antivirus systems compatibility issues

Where to download

• Acronis DeviceLock DLP download page

Known Solutions

• MAC OS X computers with DeviceLock Agent installed cannot start after major OS version upgrade
• WhatsApp Desktop issues on DeviceLock controlled computers

How to

• Install or upgrade the product
• Activate DeviceLock license files
• Resolve the display of outdated license information in DeviceLock consoles
• Resolve the issue of DeviceLock detecting authorized devices as keyloggers
• Move DeviceLock Enterprise Server and its database to another computer
• Сonfigure hardware environment for DeviceLock Enterprise Server
• Disable shadowing for Format operation
• How to contact Support