Overview

Before you start using Service Desk, review what it offers, how it fits into your workflow, and the current state of the Early Access Program (EAP).

• Key capabilities

  What Service Desk lets you do, from ticket automation to AI assistance.

• How Service Desk works

  The concepts and flow behind ticket handling.

• Early Access Program (EAP)

  Eligibility, activation, and what's supported during the EAP.