Automation

Use Automation to take repetitive work off your technicians. Instead of handling every alert and routine task by hand, you define how the platform responds, and let it do the work. Your technicians can then spend their time on the issues that need their judgment.

The automation tools are in Cyber Studio:

• Agents – The AI agents that are available to you, and what each one can do.

• Workflows – Automated sequences of steps that run when a platform event occurs, or on a schedule.

• Alert automation – AI diagnosis and remediation of supported alerts, with the results recorded on Service Desk tickets.

How workflows, agents, and alert automation fit together

A workflow follows predefined steps and rules, so the same event is always handled in the same way. Agents add the ability to investigate a problem and act on what they find, which fixed rules alone cannot do. A workflow can include agents as steps.

Alert automation combines the two. It is a workflow that Acronis builds and maintains for you, in which one agent diagnoses each supported alert, and another fixes the problem when the fix is safe. You choose how far the automation goes, from reducing alert noise to fixing problems automatically.