* A solution or workaround will be provided. An upgrade is considered a valid solution if no other options are available.
** A fix is not guaranteed for all bugs. Triage and fix is at Acronis’ discretion.
Full support is guaranteed for the latest minor version of the product. Customers are encouraged to update to the latest available build to ensure they have the most stable and secure version of the product.
Free technical support for home products is provided on time-limited basis (usually till the end of calendar year for the immediate previous version after new product is released).
During the trial period, support is only provided for the current version of the product.