Acronis AI agents
Acronis AI is built from specialized agents. Each agent handles one area, such as alerts, tenants, or users. When you send a request in the chat, a supervisor agent passes it to the agent that fits the request, or to several agents. You do not select an agent. If Acronis AI cannot answer your request, it hands the chat over to a live specialist.
The list of agents shows which requests Acronis AI can handle in the chat.
Agents in the chat
| Agent | What it does |
|---|---|
| Knowledge AI Agent | Answers questions from the product documentation, the knowledge base articles, the sales guide, and the licensing guide. |
| Assets AI Agent | Lists assets, shows the details of an asset, and filters assets by tenant, type, protection status, alert status, and update time. Summarizes the health and the status of assets. |
| Alerts AI Agent | Lists and filters alerts, shows the details of an alert, summarizes and groups alerts, identifies trends and spikes, and highlights critical alerts and the next steps. |
| Tenants AI Agent | Lists and filters tenants, shows the details of a tenant, and analyzes services, usage, quotas, multi-factor authentication, pricing and billing mode, and service adoption. Creates a customer tenant with an administrator account through a guided flow. |
| Users AI Agent | Searches and filters users across tenants, shows the details of a user, and analyzes roles, multi-factor authentication status, activation status, contact types, and user counts. Creates a user with a role and sends an activation email. |
| Workflow Builder AI Agent | Creates, updates, and deletes workflows. |
| EDR AI Assistant | Summarizes incidents, shows the details of an incident, lists related incidents, and recommends remediation actions. Starts a remediation, generates incident reports, and generates XQL threat-hunting queries. |
| Remote Support AI Agent | Provides real-time troubleshooting guidance during remote desktop sessions. Uses AI to analyze the available context of the issue, and generates step-by-step recommendations that are tailored to the operating system and the configuration of the device. |
| Remote Session Summary AI Agent | Analyzes recordings of remote desktop screens, and generates a structured analysis and a summary of a session. |
| RMM AI Assistant | Analyzes the context of supported alerts that are triggered on your managed assets, and generates remediation commands to resolve the detected issue. Review the suggested commands, and approve them for execution on the affected asset. |
| Service Desk AI Agent | Summarizes a ticket, analyzes the root cause of the issue, and suggests steps to resolve it. |
Agents that change data
Most agents only read information. The following agents can also make changes:
- The Tenants AI Agent creates tenants.
- The Users AI Agent creates users.
- The Workflow Builder AI Agent creates, updates, and deletes workflows.
- The EDR AI Assistant starts remediation.
- The RMM AI Assistant runs remediation commands that you approve.