Setting the alert automation level

The automation level decides how far alert automation goes for all your alerts. Selecting a level for the first time enables alert automation. You can change the level at any time, for example when your team's processes change.

For a description of each level, see Alert automation.

When Service Desk is enabled for your organization, a banner at the top of the Service Desk page prompts you to set up alert automation. The banner is shown until you select an automation level.

To set the alert automation level

1. Go to Automation > Cyber Studio > Alert Automation.

   Alternatively, in Service Desk, click the link in the alert automation banner at the top of the page.

2. Under Automation level, select a level: Diagnose and remediate, Diagnose, Alert noise reduction, or No automation.

The change is saved automatically and applies to new alerts. Alerts that are already being processed are not affected.

When you select a level for the first time, alert automation is enabled, the Alert automation workflow is provisioned and enabled, and the banner in Service Desk is no longer shown.