Alert automation widgets

Alert automation widgets show the outcomes of alert automation for a time period that you select:

• AI-resolved – Tickets that alert automation fixed and resolved, after verifying the fix.
• AI-diagnosed only – Tickets that alert automation diagnosed but did not resolve.
• Requires attention – Tickets that need a technician.

Click a widget to open the matching list of tickets in Service Desk.

The widgets count only actual results. Alerts that are suppressed by your settings, and tickets that were closed without a verified fix, are not counted as resolved by AI.

If alert automation is not enabled, the widgets show a link to the Alert automation page instead of counts.