AI chat

The AI chat is a conversational assistant available on every ticket. It can answer questions about the ticket itself and suggest resolution steps, covering both Acronis services and general issues, such as networking, third-party services, and infrastructure.

Use the AI chat to:

• Ask questions about the ticket, its history, or the reported issue.

• Get suggested resolution steps, informed by the ticket's AI root cause analysis.

• Get help with issues beyond Acronis services, such as general network or third-party troubleshooting.