Default settings

The Defaults page shows the platform-wide default values applied when a ticket does not specify them.

Mandatory description and comments – Off. Technicians are not required to enter a description or comment when creating or updating a ticket.
Default category – General - General Support.
Default priority – Medium.
Auto-assignment mode – Ticket pool. New tickets are created unassigned, and a technician must explicitly assign the ticket to themselves.
Ticket auto-closure days – 2. A ticket automatically closes 2 days after it is marked Solved, unless it is updated first.

These settings are read-only during the Early Access Program. The Save button is disabled, and editing options are not available yet.