Filtering tickets

Filter the ticket grid by any combination of the following fields:

• Client
• End-user
• Ticket title
• Ticket number
• Assignee
• Status
• Priority
• Category
• Date range – Filter by Created date, Updated date, Resolved date, or Closed date, then select the date range.

You can customize which of these fields appear in the filter panel.

To customize the filter fields

1. Click Customize filter.

2. Select or clear the fields that you want to show or hide.

3. Click Save.