18 March 2009
Press release

Acronis unveils new maintenance and support service and customer loyalty programme

Backup and recovery vendor improves business value for its corporate customers

London, 18 March 2009 - Acronis is introducing a new maintenance and support service to provide consistent and excellent customer satisfaction levels. The company is also rolling out its Acronis Licence Programme (ALP), a points-based loyalty system, which rewards customers by helping them to cut costs. In a tough economic climate Acronis wants to help its customers to protect and maximise the value of their Backup and Disaster Recovery investment.

The new maintenance and support service is available now and consists of two levels, Acronis Advantage Standard (AAS) and Acronis Advantage Premier (AAP).With over three and a half million customers worldwide, Acronis' disaster recovery software is easy to use and affordable, so is perfect for administrators in SMBs with little IT experience. Likewise, it is scaleable and feature rich so is increasingly being adopted at the enterprise level. The maintenance and support service reflects Acronis' solutions portfolio, offering tailored services for each customer (different factors include method of communication and hours which support is provided).

The company is also introducing the Acronis Licence Programme (ALP), a credit crunch beating customer loyalty programme. Essentially, the discount programme rewards those customers who invest in licences, support and maintenance agreements in volume without contractual obligation. For every product licence purchased, the licensee obtains ALP points. The number of points accumulated determines the level of discount awarded. The programme helps customers to make their purchasing cost-effective, while protecting the value of their software investments.

"Acronis is a rapidly developing company. The company was founded in 2000 and last year, globally, Acronis grew by 20%," explains Laurent Dedenis, executive vice president EMEA at Acronis.

He continued, "We are committed to underpinning our product set with the best in class at every level of the organisation, from sales and marketing, through to maintenance and support, so that our customers have an excellent experience at every step of the sales lifecycle. Our products have always been outstanding, now the other elements of our organisation are evolving to make us a compelling solutions provider for companies across the board."

The support offerings are now available at www.acronis.com/support/advantage.html

Details about support levels:

Acronis Self-Serviced Support -Support wizard, FAQ and expanded knowledge base library help to find information and troubleshooting articles by product or topic online.

Acronis Advantage Standard - Offers users support from Monday to Friday via chat, phone and email with one of Acronis' dedicated support professionals.

Acronis Advantage Premier - Offers users support 24 hours a day, seven days a week via chat, phone and email. Acronis Advantage Premier customers receive priority support. In the event of a business-critical system error, customers will receive a first response from a support professional within one hour.

About Acronis:

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), and enterprise IT departments. Acronis solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. Acronis offers the most comprehensive security solution on the market for MSPs with its unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis has 15 offices worldwide and employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Learn more at www.acronis.com.
Press contacts:
Katya Turtseva
VP of Communications