Device action conditions

The following table lists, in alphabetical order, the actions that you can run from the device details, with the conditions that each action has. Restart, Shut down, Sleep, Log out remote user, and Empty recycle bin also have the general conditions in Device actions, and they require two-factor authentication for your user account. Otherwise, the action does not run, and To perform this action, you must enable two-factor authentication (2FA) for your account. appears.

Action	What it does	Condition	Dialog
Empty recycle bin	Empties the recycle bin of a user session on the device.	At least one active user session on the device	You select the user session.
Log out remote user	Ends a user session on the device.	At least one active user session on the device	You select the user session.
Reset (ML models)	Deletes the active machine learning models and the data that is collected from the device. Use it when the active models are outdated or incorrect.	A Windows or macOS workstation or server with agent version 15.0.31265 or later. Your service includes monitoring.	You confirm the action. If the device has no machine learning models, nothing is reset.
Restart	Restarts the device.	N/A	You confirm the action. You can allow the user of the device to save changes or to cancel the action.
Shut down	Shuts down the device. The device is unreachable until it starts again.	N/A	You confirm the action. You can allow the user of the device to save changes or to cancel the action.
Sleep	Puts the device in sleep mode.	N/A	You confirm the action.
Wipe data	Resets the device to its factory default settings and removes all data, applications, and settings. For example, use it if the device is lost or stolen. You cannot undo this action.	The device is online, and your service includes remote wipe.	You confirm the action in the Wipe all data? dialog by clicking Continue.

If a condition of Wipe data or Reset (ML models) is not met, the action is unavailable, and its tooltip shows the reason. For example, if the device is offline, This device is offline. appears. If your service does not include the action, Your subscription does not include this action. appears.