Microsoft Office 365 has more than 155 million monthly active users, which means Microsoft’s uptime is critical to millions of businesses worldwide. Yet during the last several months, Microsoft has been struggling to ensure that users don’t experience interruption. The latest outage occurred this past Monday, February 18, crippling Microsoft Teams users for several hours.

When it comes to cloud storage services, perhaps no brand or name is as widely known than Dropbox. Dropbox provides easy-to-use file storage and sharing services for millions of users around the globe.

It’s been 34 years since Microsoft released the first version of Windows and changed the way business computing is done. Today, the tech giant’s flagship software remains the leading operating system for businesses of all sizes, owning 75 to 86 percent of the total operating system market. One reason for this success is the way Microsoft approaches operating system updates, making it easy for businesses to get regular improvements that fix reported bugs, close security vulnerabilities, enhance performance, and ensure data protection compliance – without straining in-house IT teams. But Windows 10 updates have a history of problems. Backing up before you start the process ensures you won’t lose time or money if your company's Windows 10 update fails.

Imagine yourself as a service provider who wakes up one day, pours a cup of coffee, and checks email, Facebook, Instagram and Twitter – only to discover a flurry of panicky messages from customers about your service being unavailable. You rush to your management console to find that nothing is working; your entire operating environment is an unresponsive black hole.