Reviewing an AI-diagnosed ticket

To review an AI-diagnosed ticket

Company administrator or Management Portal administrator

  1. In Service Desk, open the ticket. To find tickets from alert automation, Filtering tickets, or click an Alert automation widgets.

  2. Review the Diagnosis section.

  3. Review the Recommended actions section, to see which steps are completed and which steps remain.

  4. To see the details of what the AI did, click View diagnosis agent trace or View agent trace.

  5. Complete any remaining steps in one of the following ways:

    • Complete the steps manually.
    • Click Remediate to have Acronis AI complete the steps for you. Acronis AI can run commands on the affected device and look up details that it needs. If a step needs a remote management plan on the device, Acronis AI guides you through applying it.

  6. When the problem is fixed, resolve the ticket. For more information, see Editing a ticket.

When you resolve the ticket, the linked alert is closed.