Advanced Management features improved remote desktop management and assistance

MSPs need endpoint management solutions to offer IT management services that are effective, efficient, improve client relationships, control margins and maintain attractive price points. Unfortunately, this is a tricky balancing act for most MSPs as they don’t have huge budgets to purchase expensive solutions and costly training for staff. As a result, they risk losing clients to larger MSPs that have more money and resources.

Regardless of the challenges, IT teams need to manage and support a more complex, hybrid workforce. Whether employees are working from home, the office, or on the go, your IT team is expected to deliver the same level of support no matter where you or your clients are located.

Now there is good news. Acronis has improved Acronis Cyber Protect Cloud and the Advanced Management pack to provide secure remote desktop management and assistance that addresses the vulnerabilities associated with using RDP (remote desktop protocol). Remote desktop and assistance allow for seamless access and support for Windows, Linux and macOS, saving the time and expense of traveling on-site to fix issues.

The new remote desktop and assistance feature is unique in that it:

·       Improves security by using a secure communication pathway with two-way AES encryption

·       Enhances performance and provides cross-platform support for Windows, Linux and macOS using a new Acronis proprietary protocol, NEAR, at no additional cost to Advanced Management

·       Uses hardware acceleration of video and pass-thru audio with low latency and support for slow networks

·       Supports both user-initiated and administrator-initiated remote desktop access

There are a variety of use cases that remote desktop and assistance can support. For example, your IT team can create an agent plan for enabling remote desktop capabilities with connection protocols. You can connect to managed Windows, macOS and Linux endpoints for remote assistance or troubleshooting. You can observe multiple remote workloads in one windows and transfer files between local and remote endpoints. You can also record a session for auditing purposes or to be used as training material and much more.

Remote desktop and assistance enables your IT team to instantly access and manage remote workloads and resolve technical issues quickly, saving the time and travel costs for an on-site fix. This helps increase the efficiency of your IT team by providing reliable support with excellent performance even in case of limited bandwidth. Connections are kept safe with sophisticated encryption, keychain data protection and master password protection to prevent unauthorized access.

For more information on remote desktop management and assistance, click here or better yet, you can get a free 30-day trial of Acronis Cyber Protect Cloud, the one integrated platform built for service providers that unites backup and next-generation, MI-based anti-malware, antivirus, and endpoint protection management in one solution.