Best of the class Technical Support

Acronis Technical Support services provide OEM partners with thorough technical support training and guidance. As part of the tech support process, OEM partners are provided with the tools and information they need to troubleshoot, diagnose and resolve problems quickly and confidently. Remote support services enable Acronis and OEM partners to work together for greater efficiency.

Acronis Sales Support services help OEM partners develop messages and marketing strategies that make the most of Acronis' market-leading innovation. Acronis OEM sales professionals work with OEM partners to create sales training and demos so that their sales force can take their new solution to market quickly. Acronis can also work with partners on joint sales calls and planning sessions for larger projects.

If you are a current OEM Partner and need Support assistance, please use the OEM Partner Portal The OEM Partner Portal will allow you to:

  • Download product updates and documentation
  • Submit support incidents/trouble tickets if you have purchased Acronis Gold or Platinum Support.
  • Purchase "Pay Per Incident (PPI)" support if you are not a Gold or Platinum Support member.
  • Access Product Training
  • Query the OEM Support Knowledgebase

The OEM Portal also has other helpful information for our OEM's and is designed to be the central repository and first line of response for all of our OEM partners, small and large.