I’m just getting around to writing about a terrific post by Rodrigo Flores over at GigaOm about SLAs and cloud infrastructure. Flores neatly articulates something that we have based nScaled on – the importance of the enterprise service agreement and SLAs in cloud, and the factors that make a cloud “enterprise grade.”
Flores starts by pointing out a classic mistake that IT teams make when comparing make-vs-buy decisions: they undervalue their own time, particularly with respect to ensuring that systems are dependable.
He then segues into the subject of there being two basic types of cloud infrastructure customers:
Exactly! Amazon and others get all the attention in the cloud IaaS market, but Amazon is only appropriate for the first group of users, the single-app startups. Businesses that want to get out of the datacenter business and migrate to the cloud need IaaS that’s been designed to meet the dependability requirements of the enterprise applications being run on them.
And while the technical infrastructure is critical, of course, to providing that dependability, the enterprise service agreement is equally important. At nScaled, our agreement runs 35 pages or so and covers all the issues that affect corporate IT teams. Contact us at email@example.com and we’ll be glad to walk you through it.
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