What's new

Simplify email regulatory compliance with e-discovery for clients of all sizes. Now generally available, this service is designed for MSPs and features powerful search, customizable retention and legal hold, delivering audit-readiness, with rapid self-service access for users. With Email Archiving, MSPs can now deliver complete, natively integrated data protection, security and management for Microsoft 365 through a single interface, along with backup and recovery, email security, collaboration app security, XDR, security posture management and security awareness training.

Acronis EDR now extends support to Linux, providing comprehensive threat detection and response for mixed environments. Suspicious files and processes are mapped to the MITRE ATT&CK framework, enabling security teams to detect, investigate and remediate threats across Linux workloads. Current remediation actions include stopping malicious processes, quarantining files, allowlisting / blocklisting and recovery from backup, with future updates adding rollback, remote desktop and workload isolation. Initial support includes Ubuntu 22.04 and CentOS 7.x, with additional Linux distributions planned.

MSP technicians and end users can now chat directly through the Cyber Protect console, improving remote support and issue resolution. Conversations can be initiated from both sides, enabling users to reach out for assistance while technicians can respond in a unified queue or transfer chats to other technicians for expertise-driven resolutions. Chat history can be searched and exported, while chat reports provide metadata on session details and technician activity. Available for Windows and macOS devices.

Recurring tickets help MSPs automate routine tasks by scheduling service desk tickets on a daily, weekly, monthly or annual basis. This eliminates the need for manual ticket creation, saving time and ensuring consistency. Example use cases include weekly security report reviews, annual SSL renewals and scheduled IT training sessions. Tickets can be generated when a previous one is closed — a set number of days before the scheduled date or all at once in advance.

Service desk notifications are now more collaborative and flexible, enabling technicians and customers to add To, Cc and Bcc recipients to ticket emails. This ensures better visibility for managers, supervisors and additional stakeholders without additional manual follow ups. Users can track previous email recipients, reply to all stakeholders and escalate tickets more efficiently.

Device onboarding is now more intuitive and transparent with a step-by-step registration wizard guiding users through customer selection and plan application. In the final step, users can review quota usage and advanced pack activation, ensuring clear expectations for new device enrollments.

MSPs now have more control over ticket defaults and alert categorization when configuring ticket mapping in NinjaOne. Acronis alerts are now grouped by application, ensuring all relevant alert types are correctly mapped for accurate and efficient ticket synchronization.

Enrich threat visibility and simplify integration of Microsoft 365 services into Acronis XDR — without requiring Acronis Advanced Email Security or Collaboration App Security. With direct integration with Microsoft 365 apps, Acronis XDR now automatically enriches incident data with telemetry from SharePoint, OneDrive, Teams and Exchange Online, in addition to existing telemetry from Entra ID.

Introducing WinRE-based remote recovery with reboot for easy disk-level restoration on modern hardware. It resolves locked file issues by rebooting to finalize recovery processes, supports advanced hardware not recognized by Linux-based solutions and offers customizable Linux- and Windows-based modes for flexible administration, boosting operational efficiency.

Track IT assets like laptops to improve control over distributed and remote teams. Ensure devices remain within authorized locations to meet internal and regulatory requirements. In case of theft, geolocation tracking helps locate stolen devices, minimizing business downtime. Optimize technician resource allocation by assigning tasks based on field technicians' real-time location. Supports Windows, macOS and Linux devices.

Acronis Security Awareness Training is now available for MSPs through cloud marketplaces. This service enables MSPs to increase security awareness among clients, delivering new revenue with minimal effort. Our engaging, bite-sized content and gamified phishing simulations break away from dull, traditional modules — driving higher completion rates and real learning.

Simplify agent management across multiple clients without switching between individual customer tenants. A new "Agents" tab in the partner-level view of the Cyber Protect console enables partner administrators to manage all customer agents in one place. From this tab, they can perform updates, adjust update schedules and monitor agent activities efficiently. Additionally, administrators can now configure a default agent update schedule at the partner level directly in the Cyber Protect console, eliminating the need to access the Management Portal for these configurations.

Ensure continuous protection and optimal performance by enforcing automatic updates for outdated agent versions older than six months. This feature helps prevent security risks, ensures access to the latest features and minimizes technical issues caused by significantly outdated agents. This option is enabled by default for those who manually update agents, reducing the risk of failed upgrades from older versions. Administrators can manage the "Enforce automatic update for unsupported versions" option in agent update settings.

Security administrators can now receive email notifications for incident-related alerts from Active Protection, anti-malware protection and EDR and XDR detections, including alerts for all devices under child tenants. Notifications can be sent to customer administrators, unit administrators, partner administrators and folder administrators, ensuring timely awareness and response.

Simplify the protection of Nutanix AHV virtual machines with our new agentless backup. Easily back up directly to Acronis Cloud, Nutanix storage or public clouds, ensuring flexibility and efficiency. Other notable features are: universal workload migration to and from Nutanix AHV, file-level restore and cyber resilience with cross-platform recovery.

You can now patch vulnerabilities as part of a security incident response with customizable reboot options. Tailor reboot settings to fit specific scenarios, such as enforcing immediate reboots in high-priority cases to secure the environment, even if users are logged in. Customize user notifications to keep them informed and minimize disruptions, ensuring both system security and a positive user experience.

Ensure updates for applications installed under individual user profiles with the ability to apply patches to specific user accounts, in addition to system-wide installations. Gain more detailed insights into patch deployment results through user account details in the "Activity details" view, enabling simplified troubleshooting and improved reporting clarity.

Simplify workflows with direct links to the email security console embedded in email notifications. Admins can quickly access scan details or perform tasks without needing an active session in the Cyber Protect console, using streamlined authentication with Acronis credentials.

Increase transparency with granular service usage reports. MSPs can now share user protection details with customers or perform billing audits without creating support tickets. This feature enhances trust and simplifies reporting processes.

Enable cost-effective SAT admin self-service by delegating administration to client users without granting full Acronis admin rights. MSPs can promote SAT learners to local admins or invite new admins via email. Local admins authenticate securely through SSO and other supported methods.

Simplify ticketing workflows with improved mapping for HaloPSA and Kaseya BMS. Group alert types by application to ensure accurate ticket synchronization and gain better control over default settings. This update reduces complexity and ensures all relevant alerts are configured correctly.

Acronis agents for Windows and Linux now support FIPS 140-2 validated encryption, enabling MSPs to meet stringent U.S. and international compliance standards. With FIPS-validated encryption libraries aligned with frameworks such as FISMA and CJIS, you can confidently serve clients in defense, government, health care and finance.

Simplify and accelerate Windows device onboarding in Acronis Cyber Protect Cloud with automatic agent installation, registration and plan application through Active Directory. Use a domain controller with an installed protection agent to onboard devices at scale without manual configurations. Enroll both online and offline devices (if they come online within 24 hours) and apply plans for protection, monitoring and remote management. Track agent installation progress in the Activities dashboard for visibility and reliability.

The new disaster recovery protection dashboard provides MSP partners real-time visibility and actionable insights across the entire DR lifecycle. Easily ensure continuous protection for critical servers and VMs, monitor DR infrastructure health, and proactively address potential issues. Plus, quickly review test failovers results and enable automated testing for multiple workloads at once, all from a single console, ensuring seamless, uninterrupted business operations.

Searching inside encrypted backups is now just as straightforward and fast as with unencrypted archives. You can instantly find needed data — even if you’re unsure of its exact location — and then restore it granularly, effortlessly and with unmatched speed.

Extend Acronis XDR visibility and response capabilities with our new integration with Fortinet’s FortiGate — the world’s most deployed network firewall. Enable the integration via the Management Portal to enrich XDR incident data with network-level telemetry. Block URLs and IP addresses and isolate devices from the network — as part of response actions.

As part of our Early Access Program (EAP) for threat hunting, this feature empowers MSPs to proactively hunt for indicators of compromise (IoC), threats and suspicious activities across clients’ workloads, based on events. The new capabilities allow you to run custom queries based on event data, filter them using EDR and XDR attributes (endpoints, email, activities and network activities), save and share queries, or view intuitive data summaries to assist threat hunting and incident investigation.

Managing quarantined emails just got easier. Acronis now consolidates all quarantined emails, whether flagged by Acronis or Microsoft, into a single pane of glass. No more switching between consoles — view, manage and release quarantined emails from one unified dashboard for streamlined email security management.

MSP technicians and IT admins can tailor reboot behavior for different software deployment scenarios by choosing options such as restart if required, always restart or don’t restart, and specifying the restart time. End users receive clear notifications and customizable reminders before reboots, helping maintain productivity and prevent data loss. This ensures critical security updates are applied promptly while keeping end users informed and minimizing disruptions.

Generate service desk ticket summary reports for specific clients. In a single view, access key metrics such as the total number of opened, resolved and SLA-breached tickets, ticket distribution by type and category, SLA performance and NPS scores. Customize the report layout, choose a specific time period and share it with clients. Perfect for monthly or quarterly business reviews, this report provides clear insights into service performance and delivery.

Acronis Cyber Protect Cloud now includes an AI-driven chat assistant, instantly answering product and sales questions in multiple languages — 24/7. It delivers consistent, high-quality guidance, improving team efficiency while letting you switch seamlessly to a live agent or submit tickets anytime. Effortlessly manage chats, revisit past conversations and ensure your team is enabled for success. The AI assistant chat will be enabled for all partners in the Acronis Cyber Protect Cloud console in the second half of January 2025.

Acronis Cyber Protect Cloud now offers password-protected public links in File Sync and Share, enhancing client data security and reducing risks. MSP clients gain improved protection against accidental sharing and ensure only authorized recipients can access sensitive files. Set passwords and expiration dates when enabling public access.

Enable efficient and best-practice delivery of Microsoft 365 security posture management services to multiple clients from a single console. The solution uncovers more security risks compared to traditional audit methods and enhances MSP technician efficiency by simplifying complex security and user management tasks for nonsenior technicians. With a free version available, it is an essential tool for protecting your clients from cyberthreats in Microsoft 365.

Deliver high-quality and profitable project-based services with the new project management module in Acronis Automation. Plan and execute projects by defining, scheduling and tracking clear phases and steps and view them as Gantt charts or tables. Streamline financial reporting by setting project budgets and automatically tracking expenses and profits, providing clear insights into project performance and profitability.

Acronis has extended its unique backup scanning capabilities, powered by the native integration of data protection and cybersecurity, to Microsoft 365. This enhancement provides protection against threat reoccurrence when recovering Microsoft 365 data by performing anti-malware scans with aggressive heuristics directly on the backups.

This new feature safeguards businesses against advanced ransomware and cyberattacks that attempt to uninstall security software before executing further malicious activities.

Improve understanding and education around email security with AI-generated explanations for quarantined emails. This feature helps partners and technicians gain insight into the reasons emails are blocked, enhancing their knowledge of security measures in place and providing clarity on quarantine decisions.

Reduce service operation efforts when spam emails are blocked and quarantined, and not sent to a junk folder. With Acronis Email Security, mailbox owners can self-release selected spam emails from their digest reports directly to their inbox, ensuring secure control over email flow while preventing malicious content from being delegated for release.

MSPs using ConnectWise Asio can now streamline disaster recovery (DR) operations by scheduling and performing test failovers to DR infrastructure hosted in the Acronis Cloud directly from the ConnectWise Asio console. This feature enables MSPs to plan test failovers with ease, specifying the sequence for initiating test failovers across multiple recovery servers.

MSSPs and MSPs specializing in security can now more easily incorporate Acronis EDR into their practice and integrate into their MDR services. The API enables effortless integration within technologies such as SOAR, and case management tools — specifically for incident enrichment, management (including response actions), automation using workflows and report creation.
Review the documentation to see how you can get started right now.

With Acronis Cyber Protect Cloud, partners can now seamlessly extend their backup, anti-malware, EDR, endpoint management and file sync and share services to workloads running on macOS 15 Sequoia.

Cut through the noise and configuration challenges that an extensive platform with multiple services, such as Acronis Cyber Protect Cloud, can generate. The updated ticket mapping flow provides MSPs with greater control over ticket defaults and group alert types by application for easier configuration and greater visibility.

Acronis Security Awareness Training (SAT) enables MSPs to deliver managed security courses and simulations to their clients' end users. SAT mitigates social engineering risks and is required for cyber compliance and insurance. Now, with Acronis, MSPs can add a new revenue stream, centrally manage and bill user training and offer engaging, localized courses and simulations that increase completion rates and compliance posture.

The end-client ticket portal in Acronis Automation introduces a new channel for MSPs to receive support requests from their clients, complementing the existing ticket creation from emails and RMM alerts. MSPs can integrate this form into their websites, enable custom branding and ensure access is limited to registered users only.

New in Acronis RMM, DeployPilot centralizes and automates the deployment of software across all client environments, enabling MSPs and IT admins to manage deployments remotely and at scale. It enables the creation of a tailored repository for each client, combining Acronis-tested packages from a curated library of widely used applications with custom deployment packages to meet unique client needs. The solution includes digital signature checks and anti-malware scans to enhance security and minimize risk. With options for scheduled, recurring and event-triggered deployments, as well as on-demand installations, it offers flexible automation options and ensures control.

The public API for Acronis Disaster Recovery enables integration with third-party MSP tools, such as RMM, PSA and RPA, to automate DR testing and failover, runbooks and reporting. This new API allows partners to develop custom integrations with their own tools or use vendor developed integrations off-the-shelf. Key scenarios supported by the API include retrieving failover readiness status, accessing detailed recovery server information, managing RTOs and RPOs for a server and running test failovers. This flexible tool enhances control over disaster recovery processes, ensuring more efficient operations with API integration.

The new public API for Acronis Events Manager provides Acronis MSPs and technology partners with enhanced automation capabilities to increase efficiency and reduce operational costs. You can subscribe to various Acronis events to trigger automated workflows, such as applying configurations to new tenants or creating tickets from alerts. The API operates on a pull model, where clients request new events via the Events Manager API. Supported events include changes in tenant, workload, alert, policy and user statuses. Detailed API specifications will be available in the Integration Guide upon the release of C24.09.

Acronis Copilot enables MSP technicians with limited security skills to respond to incidents effectively and swiftly. It also streamlines operations for high-expertise technicians, enabling them to focus on strategic tasks. Copilot empowers MSP staff to conduct rich investigations, respond faster and mitigate risks in just minutes, using only natural language via a conversational user experience with a GenAI assistant. Built with privacy in mind, Acronis Copilot is never trained on client and partner data.

Partners can now automate responses to XDR and EDR incidents. This enables them to scale their security operations and improve response times while also reducing the operational burden on managing security incidents. Easily create automated workflows to trigger a series of response actions, based on specific conditions. Leveraging automation also supports your business growth — further reducing costs associated with scaling the team to support more clients or workloads.

Acronis Cyber Protect Cloud now natively supports any publicly and privately hosted S3-compatible storage for backups, removing the need for additional gateway machines. Compatible with AWS S3 API, it has been tested with MinIO, Cloudian, Backblaze B2, Impossible Cloud and Acronis Cyber Infrastructure. The new capability supports all backup and restore options for Windows and Linux operating systems and VMs.

Enhance security of backups with support for storing them on any S3-compatible storage with Object Lock enabled, ensuring data immutability. This feature protects against ransomware and cyberattacks and ensures compliance with regulations like SEC, FINRA and HIPAA by preventing tampering and accidental or intentional deletion.

Simplify email e-discovery and regulatory compliance for clients of all sizes. Designed for MSPs, this service features powerful search, customizable retention and legal hold, delivering audit-readiness with rapid, self-service access for users. With this release, MSPs can now deliver complete, natively integrated data protection for Microsoft 365, including backup and recovery, email security, collaboration app security and email archiving through a single interface.

Streamline user management with single sign on (SSO) and automated user provisioning to Acronis Cyber Protect Cloud via the Okta identity management system. Set up users and roles in Acronis Cyber Protect Cloud via the Okta portal. Automatically provision, deprovision and sync user accounts and attributes and sign on with universal credentials through Okta SSO.

With cyberattacks becoming increasingly sophisticated, every business is vulnerable. MSPs offering security services have had to choose between insufficient, incomplete protection and costly, complex solutions. With Acronis XDR, MSPs receive highly efficient, complete protection in a single solution built to protect the most vulnerable attack surfaces — endpoints, email, identity and Microsoft 365 apps.

Extend your endpoint protection and defend environments running macOS 13 and later versions against current threats, including advanced and targeted attacks. Leverage our award-winning, behavior-based detection engines and a wide scope of response actions.

Clients who want to enable EDR without other antivirus and anti-malware, active protection, and URL filtering functionalities can now do so easily — only the behavior engine functionality must be enabled to activate EDR. We still highly recommend partners enable all endpoint protection functionalities, including EDR, to ensure the best protection coverage and reduce all endpoint risks for clients.

Device Sense™ is a technology designed to discover, identify and protect all devices within a client's network, enhancing visibility, compliance and efficiency. It automates device discovery and inventory, saves technician resources and ensures up-to-date records. It also enables mass management through bulk agent installation and immediate application of protection plans, helping MSPs provide more targeted and effective support.

Protect Azure workloads without the need for agents, simplifying management and reducing maintenance. Acronis utilizes Microsoft's latest Restore Points API, ensuring cost efficiency with incremental snapshots and reliability with multidisk consistency. It also provides faster recovery times by using snapshots stored directly in Azure, avoiding data download delays. Additionally, Acronis enables seamless data mobility, enabling the recovery of various workloads to and from Azure VMs.

Acronis Cyber Protect Cloud now supports the latest versions of multiple Linux operating systems: Ubuntu 24.04 LTS, Red Hat 9.4, Oracle Linux 9.4, CloudLinux 9.4, AlmaLinux 9.4 and Rocky Linux 9.4. This update ensures protection and compatibility for systems running these new OS versions.

We are introducing fast incremental failback to the original VM. Previously, failback required creating a new VM via a hypervisor, but now, with the Acronis agent, you can perform incremental failback directly to the original VM, transferring only delta changes. This results in up to 3x faster failback times, with near-zero downtime as the cloud VM continues to operate during data transfer. This update simplifies the process by eliminating the need for new VM setup and hypervisor involvement.

Streamline inventory management and related sales processes with the new stock inventory management module. Add stock inventory items with detailed records, including quantities, prices, purchase details, serial numbers and warranty information. Automate invoicing, manage quotes intelligently and gain insights into sales and stock levels to analyze profitability, manage costs and optimize stock replenishment.

In the 24.04 release, we've replaced the previous four protection plan templates with three new, improved options: Essential, Extended and Complete (default). These updated templates are designed to better align with MSP service structures, offering clear and scalable protection levels that simplify client decisions and ensure robust cybersecurity and data protection across all levels.

Our new monitoring templates allow you to efficiently oversee client machine health and performance, with specific plans tailored for Windows workstations, macOS machines, Windows servers and basic monitoring that covers essential metrics. These plans reduce setup times and are optimized for specific devices and operating systems.

Enable remote desktop and file transfers more smoothly with our new plan that includes RDP and Acronis’ NEAR protocol, simplifying the management of remote support tools and focusing MSP efforts on more strategic activities.

To streamline device protection, we've introduced “default” and “favorite” plan properties. “Default” plans are preselected during device registration, and “favorite” plans are highlighted at the top of the list, improving management efficiency and reducing setup errors.

Apply protection, monitoring and remote management plans directly during the workload registration process with our updated device registration wizard, ensuring all systems are secured from the start and simplifying administrative tasks.

Our new feature allows the application of partially compatible plans by disabling incompatible modules while keeping compatible ones active, increasing flexibility and continuous protection of workloads.

A new AI component now aids in detecting malicious email content or shared files, enhancing security measures by improving detection accuracy and accelerating response times before human intervention is required.

Automation is now available in five additional languages: Japanese, Korean, Malay, Portuguese (Brazil) and Turkish, expanding accessibility for MSPs worldwide.

Our Application Catalog has been enriched by integrations developed by our technology partners, aimed at bolstering cybersecurity, data protection and MSP business automation. These integrations include CloudOlive for accurate billing reconciliation, Cork Protection Cyber Warranty for instant cyber incident coverage, D3 Security for streamlined incident response, Morphisec for advanced anti-ransomware, Mulberri Cyber Insurance for efficient cyber risk management, Seagate Lyve Cloud for secure data storage, SentinelOne Singularity Data Lake for enriched telemetry analytics, Shadow ONE for robust backup solutions with a Hardened Air Gap strategy, and Stellar Cyber Open XDR for optimized threat detection and response.

The trial signup on the Acronis website is now more user-friendly, featuring a one-step signup process, immediate access and quick account provisioning, making it easier for MSPs to try our services.

To deliver unmatched business resilience with minimal resource investment, we introduce Acronis MDR. This service enables MSPs to provide professional security monitoring, rapid detection, investigation, containment, incident response and remediation of threats and attacks — without the need to maintain a skilled team and specialized toolset.

Streamline incident management with Advanced Security + EDR across all your clients and increase visibility into potential breaches. The new incident management interface at the partner level enables technicians to manage incidents for all clients without switching between client views.

Automate operations on Windows and macOS with generative AI. This feature simplifies script creation, making complex tasks like installations, configurations and security mitigation faster and more error free. Integrated with OpenAI, it is designed for users at all technical levels, providing a user-friendly interface that accelerates productivity and enhances security.

Back up directly to Amazon S3 and Wasabi storage without the hassle of managing additional gateway software. This feature simplifies the backup process, reducing operational complexities and overhead for partners and end clients.

Create contracts specifying minimum billable usage to ensure a base revenue stream. This new feature enhances financial stability and predictability for MSPs by allowing them to establish minimum billing commitments.

Capture all Acronis service revenue and seamlessly invoice customers with our enhanced monthly billing feature. Sales items for service usage are now automatically generated for all Acronis products, including those not previously covered in contracts.

Partners can now customize the branding of Advanced Email Security, including the email security console, client-facing email alerts and reports. This feature allows for the uploading of a custom logo and the configuration of email settings, providing a cohesive and personalized experience that reinforces MSP brand identity.

To improve the partner experience, we have simplified the product evaluation process for end clients. Now, it features a straightforward and predictable 30-day period, applicable regardless of the tenant's creation date.

Partners can now utilize single sign-on (SSO) and automated user provisioning for Acronis Cyber Protect Cloud through the Microsoft Entra ID cloud-based identity and access management service. This integration simplifies access control, enhances security by minimizing password-related risks, and streamlines user management processes.

Easily meet regulatory and cyber insurance requirements by forwarding audit events to third-party SIEM platforms. This feature helps retain audit events for the necessary duration, supporting compliance efforts.

Acronis now integrates with more leading SIEM tools, including LogRhythm, ManageEngine EventLog Analyzer, FortiSIEM, Trellix, RSA NetWitness, Exabeam, RocketCyber, Coralogix, Graylog and Elastic, enhancing your security infrastructure.

An issue preventing integration connection to our data center under certain conditions has been resolved, ensuring smoother operations.

PAYG usage reporting now adds to the meter history, aligning with expectations for metered contracts in HaloPSA and enhancing billing accuracy.

We’ve enhanced VMware Cloud Director VM recovery capabilities, allowing partners and clients to effortlessly restore deleted or deprovisioned VMs directly from the Acronis Cyber Protect Cloud console, without the need for the original VM to be available in VMware Cloud Director. This enhancement significantly simplifies the recovery process and offers a more streamlined approach to maintaining business continuity.

In Jamf Pro, the API client’s functionality offers a dedicated interface for controlling access to Jamf Pro. Beginning with version 24.02, our Jamf Pro integration supports this API client authentication method, enhancing security and simplifying the management of access to Jamf Pro environments through Acronis Cyber Protect Cloud.

Acronis EDR (Endpoint Detection and Response) is now available to all MSPs as part of Acronis Advanced Security, without any additional cost. This means you can enable advanced threat detection and response tools to better protect clients and obtain EDR at the price of a traditional anti-malware solution. Acronis Advanced Security is renowned for being a leading security solution for MSPs. With the inclusion of EDR, it now offers unparalleled value in the market.

Understanding EDR incidents is now easier with the new “incident type” field. This feature provides detailed reasons for incidents, visible in EDR alerts, the EDR investigation graph and the incident list, which now supports filtering by incident type.

The Organization Map feature enhances data loss prevention (DLP) by tracking active users and enabling group-based DLP policy management. This results in improved user tracking, streamlined policy application and an enhanced security posture.

This new wizard in Advanced Automation simplifies the initial setup and updates of costs and prices for Acronis products. Partners can easily configure costs and selling prices with just a few clicks, saving time and reducing errors.

With support for four digits after the decimal separator, MSPs can precisely set up costs and prices, aligning with the Acronis Cyber Cloud price list. This enhancement ensures detailed and accurate pricing for products you sell to your clients.

ISV partners can now access a new dashboard in the Acronis Vendor Portal to view usage statistics for their CyberApp integrations. This feature offers insights into the number of partners and clients using the integration across Acronis data centers.

This update brings support for DR readiness in the Asio Backup dashboard, using Acronis’ Run VM validation technology. To use this feature, configure backup validation as part of the protection plan and enable screenshot validation.

This version removes the dependency on Python for macOS and Linux components and improves stability for deployment scripts on Windows and macOS.

MSPs leveraging Acronis EDR now can accelerate their incident analysis and response times with AI-generated incident summaries. This addition builds upon the existing AI-based interpretations of incidents, which are mapped to MITRE ATT&CK® attack stages, providing Acronis partners with a more efficient and insightful way to handle cybersecurity threats. Learn more in our blog article.

Partners now have an enhanced ability to test and fine-tune Acronis endpoint protection features in production environments before proceeding to full deployment. Administrators can utilize a passive monitoring mode for end-client environments. This mode focuses on just sending notifications for detections from antivirus and anti-malware, Active Protection, URL filtering, and EDR, while not taking actions such as stopping, blocking, or quarantining these detections.

Keeping up with the latest technology, partners now have the ability to protect the most recent versions of Red Hat Enterprise Linux (RHEL) and AlmaLinux operating systems: 9.0, 9.1, 9.2 and 9.3. This ensures that businesses using these platforms can rely on Acronis for comprehensive backup and recovery solutions.

Following ConnectWise's announcement in November 2023 of a new backup dashboard in its Asio platform, we’re introducing support for this dashboard in our ConnectWise Asio integration, version 2.3. This update adds alarms and backup job information for Acronis backups, enabling partners using the ConnectWise Backup Dashboard to monitor the status and health of their backups in real time.

The latest version of the ConnectWise Automate integration introduces several improvements and fixes, enhancing stability and performance. Key among these is faster alert synchronization, ensuring a more efficient and responsive integration.

The newest update for the Jamf Pro integration streamlines the alert reporting process. It addresses the issue of maintaining unique names for extension attributes, which are essential for reporting alerts, even when the alert types in Acronis are identical. This ensures a more organized and effective alert management system.

We are excited to expand our Application Catalog with innovative integrations from our technology partners, enhancing both cybersecurity and automation. Notable additions include EasyDMARC for streamlined email authentication, Adlumin for centralized security data visibility, passwordless access with Traitware, SendMarc for simplified DMARC management, LastPass for integrated password management, XenexSoc for real-time alarm monitoring, and BigPanda for actionable IT incident management. In automation, Integrately offers easy app connections and Frends enables automated user management.

In this update, we have reworked the user interface for the “exclusions” settings in antivirus and anti-malware protection and URL filtering. The new design is more intuitive and user friendly and supports network folder paths and wildcards, improving your precision in identifying threats.

In Acronis Advanced Management, we have extended the “All updates” option to include Windows third-party products. This option enhances security by deploying the latest patches, encompassing both minor and major updates, and simplifies the deployment process by installing all available updates.

For some business-critical applications, ensuring application-consistent, or “quiesced,” backups is critical. The new option to enforce the use of application-consistent (VSS-aware, quiesced) VM snapshots for backups enhances data integrity, particularly for complex applications and databases. This option not only reduces the risk of data corruption but also aids in compliance with various regulatory standards, ensuring more reliable and compliant data backups.

MSPs can now seamlessly integrate Acronis Cyber Protect Cloud with over 6,000 apps, enhancing workflow automation and operations. The integration possibilities are boundless: receive Acronis alerts through apps like Teams and Slack, synchronize them with support systems, streamline billing and reporting by directing customer usage data to invoicing and BI systems, and provision tenants using spreadsheet or CRM data.

With the 23.10 release, Acronis Cyber Protect Cloud now supports functionalities including backup, security, management and file sync and share for macOS 14 Sonoma workloads. This ensures the protection and functionality of devices operating on Apple’s OS released on September 26, 2023.

PAYG partners now have the option to communicate directly with an Acronis sales representative via chat in the management portal. This feature enables partners to ask sales-related questions and understand solutions tailored for service providers, including their licensing details. While currently available only to PAYG partners, we plan to extend support to other partner types in future releases.

The new TCO calculator for trial partners enables accurate cost estimations for the services trial partners aim to provide using Acronis. When trialing Acronis Cyber Protect Cloud, click on the "Calculate monthly costs" item in the management portal to access the calculator.

New Collaboration App Protection for Microsoft 365 with Acronis – unlock rapid and precise detection & response specifically designed to replace or augment the limitations inherent in M365’s defense approach that offers a compelling and necessary security imperative along with effortless deployment and management.

Acronis MDR – Early Access Program (EAP) - Partners can sign-up for the EAP of Acronis MDR and get a chance to be among the first to try out our simplified, continuous, effective endpoint security service designed for services providers to deliver unmatched business resilience to clients while optimizing resource allocation via the Acronis Cyber Protect Cloud platform.

DLP: Customize sensitive data classifiers further - Gain more granular control of DLP rules beyond the pre-built data classifiers by customizing the DLP policy with rules that prevent unauthorized transfers of sensitive data based on specific file types, keywords, regular expressions patterns, and complex combinations of different content groups with logical operators.

DLP: Pre-built data classifiers for Singapore PII - MSPs now have a pre-built set of data classifiers that enables them to automatically protect Singaporean clients’ personally identifiable information (PII) and strengthen compliance with PDPA (Personal Data Protection Act).

Extended Antivirus & Antimalware support for Linux distributions - Partners can now protect more Linux distribution workloads with their antivirus and antimalware services with added support for Red hat Linux 9.x, Ubuntu 22.04 and 22.10, and Debian 10.x and 11.x.

New Advanced Disaster Recovery capabilities tailored for healthcare applications In addition to our established HIPAA-compliant backup services, our offering now provides industry-leading security, including comprehensive data encryption within the Acronis Cloud and detailed audits and extra security layers.

Acronis Advanced Disaster Recovery – we are now extending automated failback capabilities to physical servers. Previously available for virtual machines, this feature ensures a smoother, more streamlined return to your normal system configurations after a failover event, minimizing downtime and reducing the burden on MSP IT resources.

Direct backup to Azure Storage in Acronis Cyber Protect Cloud. Includes streamlined configuration, lower TCO and greater data sovereignty. Native support for Azure allows you to directly store backups in Microsoft Azure, one of the world's leading cloud platforms.

Geo-redundant storage option is now offered to our partners using US2 and US5 datacenters. This new capability distributes backup data across multiple geographic locations minimizing the risk of data loss due to localized disruptions

Management pack is now enriched with automated patch approval, zero-day patching, and maintenance window creation.

CyberApp allows 3rd party cloud applications to be quickly integrated with the Acronis Cyber Protect Cloud platform. The new CyberApp UI Builder empowers vendors to build more complex interfaces without writing a single line of code. CyberApps are natively integrated into the Acronis platform, ensuring that integrated solutions appear native in the Acronis UI, providing MSPs with the best possible user experience. The unique Vendor Portal allows ISVs to manage the full application lifecycle in one place, from building and testing CyberApps to deployment and marketing options.

As a result, MSPs benefit from using the all-in-one platform with natively integrated applications and services commonly used by service providers to boost their productivity and efficiency, making their customers happier and better protected.

Automation pack delivers business automation for small to midsized MSPs, including automated billing, ticketing, timesheet management, SLA and contract management, quoting and KPI reporting. Advanced Automation streamlines key operating processes and helps MSPs become much easier to do business with.

We work hard with our technology partners to help you to automate day-to-day routines and eliminate manual work and switching between different products. In this release we added new integrations with Bocada, Darktrace, Flowgear, IBM Qradar, MSPBots, OneBill, StellarCyber, Stock in the, Channel, StorMagic, Zabbix.

Boost sales and control costs with improved and aligned Acronis licensing and billing rules for Google Workspace backup. Now, in the per-workload licensing model, Google Team Drives instances will not be charged by Acronis.

Improve backup and recovery times and detect performance issues by automatically identifying the component in your backup infrastructure that has the most impact on performance. Each backup activity will inform you of its bottleneck so you can Improve the effectiveness of IT investment decisions.

It is now easier than ever to onboard new partners who use N-able N-central and improve the efficiency of customer provisioning. You can centralize and standardize the monitoring the workflow of Acronis workloads using N-Central’s native automated dashboards and automated issues remediation to improve operational efficiency.

Improve operational efficiency by reducing the number of manual ticketing tasks through a ConnectWise Asio interface. You can also handle an extended list of Acronis alerts and automatically delete tickets when alerts are closed. Make your customers better protected by enabling, deploying and managing Linux workloads directly from ConnectWise Asio.

Many MSPs use SIEM (security information and event management) technology for security incident investigation, remediation, threat hunting and compliance. The Acronis Generic SIEM Connector allows Acronis Cyber Protect Cloud to send alert-level data to any SIEM system that supports the Common Event Format (CEF) over SYSLOG for further correlation and analysis to reveal patterns of activity that may indicate an intrusion attempt. By enabling the integration with a SIEM solution, partners add a layer of protection to their customers’ businesses and mitigate the risks of downtime and security breaches caused by evolving cyberattacks. Acronis is committed to further integrating security-related telemetry with SIEM systems in the following months.

Now partners can extend and automate a customer’s cyber protection from modern cyberthreats by enabling the integration between Acronis Cyber Protect Cloud and Microsoft Sentinel. The integration allows for synchronization with the Microsoft security ecosystem by sending Acronis alert-level data to Microsoft Sentinel. Microsoft Sentinel delivers intelligent security analytics and threat intelligence across workspaces managed by partners. With Microsoft Sentinel, partners get a single solution for attack detection, threat visibility, proactive hunting and enabling you to run playbooks for threat response.

Acronis provides partners with more visibility and control they need to manage users, workloads and security properly. Now partners can easily keep track of device assignments and usage for each client. By matching each workload with the specific user that used to log in and displaying the time of the logon event, partner technicians gain valuable insights. They also have an audit trail of which users accessed devices at any time. It’s a simple way for partners to unlock major efficiencies, reduce risks and ensure strong oversight of their digital environment. Our technology provides unprecedented clarity into technology access and usage across all workloads the partner manages.

Acronis continues to test new versions of integrated third-party products to provide partners with the most efficient modern cyber protection. Now partners who use VMware vSphere 8.0 and Acronis Cyber Protect Cloud can be sure products work together in the best way, including basic and advanced VM backup/recovery scenarios such as Application-aware VM backup, VM replication with failover/failback, backup/recovery of VMs located on vSAN 8 storage, recovery of VM with the newest virtual hardware version, and preserving the newest guest OS versions (vSphere property of the VM) during VM recovery.

Even the most experienced users and IT admins make mistakes. Nobody is perfect. Acronis helps partners to be better protected even from mistakes and security accidents. Now partners and end-customer IT administrators can recover tenants and user accounts back to a fully-functional state after accidental deletion or account wipe caused by malicious actions within 30 days after the accident. This adds better customer data protection and peace of mind for IT personnel.

Acronis continues to help MSPs improve their document workflows’ compliance and auditability. Advanced Files Sync and Share’s embedded eSigning has eIDAS certification (electronic IDentification, Authentication and trust Services) to comply with EU regulations on electronic identification and trust services for electronic transactions in the European market. Acronis partners can generate a trust certificate to guarantee the signature’s integrity and embed it in the signed document — with an easy drag-and-drop eSign feature. This simplifies and streamlines a partner’s document workflows.

Partners can increase their productivity and create amazing experiences by automating their workflows more flexibly in the ServiceNow platform thanks to the new version of the integration of Acronis Cyber Protect Cloud with ServiceNow. To support partners with complex, distributed environments, Acronis adds the ability to map multiple partner tenants in a single ServiceNow instance to simplify workflow automation and improve automatic provisioning settings for better flexibility. Now, all incidents enriched with detailed alert data are handled directly in the ServiceNow console without switching between different products, saving the technician time. ServiceNow delivers proactive digital operations with AIOps, so partners get and use insights and automation to predict issues, reduce user impact and streamline resolutions.

Acronis helps partners minimize downtime and data loss after recovery by automatically backing up Microsoft 365 and Google Workspace data more frequently. Now, administrators can configure backup frequency for any supported Microsoft 365 and Google Workspace workload. Partners can schedule backup up to 6 times per day, so they always keep what has already been done in case of an accident or cyberattack and can return to their usual working rhythm faster.

We work hard with our technology partners to help you to automate day-to-day routines and eliminate manual work and switching between different products. In this release we added new integrations with LastPass, Storadera, LogSign, Impossible Cloud, Storj.io, Zadara and Rewst.

Acronis enables MSPs to utilize machine learning and automation to proactively detect and prioritize alerts effectively with auto-response actions.
Evaluate the condition of any workload and then perform an action when a specified threshold is reached. Decrease wasted time and provide reliable support with predictive, precise and automatic anomaly detection with auto-response actions. Customize alerts’ severity, frequency and message. Receive alerts in the Cyber Protection console only when the monitored parameters are out of normal performance.

Partners can save time by grouping all devices with open alerts in a single group. Also, the new version ensures partners will always have the latest version installed through in-product notifications.

Protecting endpoints shouldn’t be complicated and expensive. But today’s endpoint detection and response tools force MSPs to resort to costly advanced security expertise to use them — and require multiple point products for a complete protection, including business continuity.
With Acronis, there is a better way. Designed for MSPs, Acronis Endpoint Detection and Response (EDR) delivers:
1. The ability to quickly and easily analyze and prioritize security incidents.
2. Integrated security and recovery capabilities, for comprehensive protection critical to maintaining business continuity.
3. A complete cyber protection solution in a single agent — simple for MSPs to deploy, manage, and scale.

Streamline ticket management and operations by enabling ConnectWise NOC engineers to access the Acronis RMM Console for partners they manage. This allows NOC operators to resolve any issues and manage workloads on behalf of MSPs.

Manage bootable media remotely via a web interface in Acronis Cyber Protect Cloud when there is no screen to access the workload. Streamline your operations and execute remote actions such as recovery, reboot, shutdown, downloading system info, and monitoring the status of the boot media.

Reduce overload and manual work for technicians via the automatic authentication of web connections by using saved credentials, enabling instant connections to remote workloads for troubleshooting without any additional steps. This update eliminates the risk of compatibility issues between agent plans and selected workloads.

Simplify the sharing of cloud files with multiple team members via Acronis Files Cloud. Facilitate easier team collaboration by creating Share Groups, add team members to them, and streamline sharing of files using an email link. A Share Group can be added to automatically share files with all group members.

With the March release, you will be able to quickly and easily check all new capabilities included in the latest software release — via a link available in the Cyber Protection console enabling access to the "What's new" dialog.

Don’t miss this opportunity to boost your efficiency and security with the new version of the integration of Acronis Cyber Protect Cloud and NinjaOne.
Save time and money by either automatically or manually creating and synchronizing customer tenants in Acronis based on your customers in NinjaOne RMM. Enhance visibility and control over your customers’ device status and alerts in NinjaOne RMM, thanks to the configurable monitoring based on Acronis data. Streamline your ticket management and resolution process by synchronizing tickets in NinjaOne RMM with Acronis alerts.

You can now separate billing and usage reporting for free and paid storage, and provide greater detail to your customers, with higher reporting flexibility. This means you can easily track and report how much storage your customers are using for their Microsoft 365 seats, as well as any additional paid storage they may need.
In addition to ConnectWise Manage and Autotask PSA, where it was already supported, support for Class 1 / Class 2 usage reporting is now available with our integrations for Kaseya BMS and HaloPSA.

Our new partner tenant billing saves your time and efforts if you need to do aggregate billing for partner tenants under your Acronis account. This feature allows you to automatically bill any partner tenants under your tenant, without having to aggregate billing for each customer tenant within the sub-partner tenant. You can also get aggregate usage reports for partner tenants under your MSP partner tenant, giving you more visibility and control over your business.
In addition to ConnectWise Manage where it was already supported, support for partner tenant billing is available now with our integrations for Autotask PSA.

Do you want to streamline your billing process and align it with your PSA integrations? We have added support for range offering items in our integrations with ConnectWise Manage, Autotask PSA, Kaseya BMS and HaloPSA. This means you can now report the total usage of Acronis products based on your preferred billing cycle. Whether you want to use the current or previous calendar month, or a custom billing month with a configurable start date, we have you covered. This feature will help you save time and avoid errors when invoicing your clients. Don’t miss this opportunity to upgrade your PSA integrations and enjoy more flexibility and accuracy in your reporting.

Reduce service delivery costs while increasing scalability with easier and faster provisioning of email security services to new clients using API for Microsoft 365. Selectively choose which domains and seats to protect and reduce configuration errors and support tickets that typically occur when configuring partial domain protection.

Reduce risk of reputational damage detecting malicious emails originating from client mailboxes. The new improvement also enhances inbound protection accuracy by better understanding communications with external parties. The functionality is available via API-based scanning for Microsoft 365.

Improve your security-related decision-making and better demonstrate your ongoing value to clients with new dashboard widgets including: top five attack types with details on each type, highlighted attacks, top attacked and/or compromised people, and top impersonated identities per client.

Streamline your efforts when investigating scan-based detections with visibility into the lifecycle events of each scan that Advanced Email Security performed – such as scan time and release time, and emails sent between an admin user and the Incident Response (IR) team.

Improve clients' protection with a customizable restricted files policy for inbound emails. View a list of all file types and add them to block or allow lists in seconds.

Back up cPanel servers running on the Ubuntu 20.04 LTS and Rocky Linux 8 operating systems. Seamlessly recover MySQL 8 databases regardless of the engine configuration, even if it was updated after backup.

Save time and money when your need to add new services, billing modes, advanced packs, or offering items to multiple tenants, instead of relying on manual enablement per client. Also enables easy migration from legacy licensing for multiple partners and folders.

Fresh out of our Lighthouse program, the new HaloPSA integration makes it easier than ever to keep an eye on the data, applications and systems you protect for your clients. Solve your clients’ cyber protection challenges faster and streamline the provisioning, ticketing and billing of cyber protection services — all through HaloPSA.

The Cyber Scripting feature is a powerful set of tools that enables IT administrators to automate day-to-day tasks. With the February release you can set a script status when creating, cloning or restoring scripts. This way approved scripts and ones for testing can be added immediately to Script plans, unlike draft scripts.

Simplify protection management for multiple Microsoft 365 and Google Workspace seats by eliminating the need to configure protection for each individual MS365 or Google Workspace workload.

The updated integration enables you to quickly and easily onboard customers by provisioning Acronis customer tenants based on Datto RMM sites. You can provision all or selected sites from Datto RMM as new tenants, map sites to existing tenants, or configure automatic tenant provisioning based on Datto RMM sites.