AI-powered scripting relies on machine learning (ML) algorithms with traditional automation frameworks to generate intelligent code that executes complex IT operations autonomously. Through the use of natural language processing capabilities, these systems transform plain-text requirements into functional scripts without extensive programming knowledge.

Remote monitoring and management (RMM) is a category of IT management tools that are designed to enable service providers to monitor and control their client systems remotely.

Professional Services Automation (PSA) represents a category of business management solutions that help service-based organizations through automation of their core business processes to efficiently address the unique challenges they face throughout their project lifecycle.

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