Deliver integrated cyber protection with a platform built for MSPs
1. A single partner administrator account can manage day-to-day operations, like checking statuses and performing file restores.
2. An individual customer account must be created for initial agent deployment and some restores. This account can be linked to the same email but must have a unique account name.
3. Individual accounts are created for security purposes. They provide data isolation between customers.
While the main SP account is completing a trial, the rest of the accounts created (whether in trial or production) will not be chargeable during the 30-day trial period.
Yes. it is possible via the Settings --> Branding tab. If you would like to redirect your own URLs to access Acronis services, you’ll need to take some additional steps. Please refer to this Knowledge Base article for guidance.
The company administrator controls access through user management, specifically:
Acronis Cyber Cloud provides two types of reporting:
Acronis remote support is based in India, Singapore, Russia, Switzerland, and Bulgaria.
For service provider solutions, Acronis provides 24/7 worldwide support via email, chat, and phone. Support is provided only in English. For more info visit: https://www.acronis.com/en-us/support/serviceproviderguidelines/.
In our service provider model, the service provider conducts Tier 1 technical support for the customer.
Customers with active product maintenance or subscription are entitled to 24/7 technical support. Follow the instructions at the Technical Support Site to get prompt support by phone, chat or e-mail.