What are some options for data recovery?

There are multiple ways to recover your clients’ business-critical data, including hard drive recovery, rapid recovery, tape recovery, and digital recovery. Acronis offers multiple ways to recover data and with Acronis Universal Restore, you can restore your clients’ Windows or Linux systems to similar or dissimilar hardware including bare-metal, physical, virtual, or cloud environments.

What does data recovery software do?

Data recovery software helps you recover users’ data after system errors, accidental deletion, formatting issues, cyberattacks, natural disasters, and more.

What is failover in disaster recovery?

Disaster recovery failover is the ability to seamlessly switch to an offsite environment should there be an issue with the primary workload source. This quick data failover helps you get clients with high-availability needs back up and running in minutes.

Can you easily test failover scenarios in the Acronis Cyber Disaster Recovery Cloud?

With Acronis, you can easily execute either a live failover in the Acronis Cloud, or you can easily perform a non-disruptive test in an isolated testing environment, with no impact on your clients’ network – all it takes is a few simple clicks.

Streamline ticket management and boost customer satisfaction with Acronis PSA

As a managed service provider (MSP), you're no stranger to the chaos of managing numerous client requests, reacting to RMM system alerts and juggling multiple support request channels. This chaotic environment often results in low productivity, decreased customer satisfaction and operational challenges such as insufficient tracking and poor reporting.

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Selecting the right MSP ticketing system and service desk solution

Selecting the right ticketing system is essential for MSPs aiming to optimize service delivery and improve customer satisfaction. Here’s what to focus on:

Seamless integration

Ensure the system is natively integrated within your PSA solution and connects with RMM, cybersecurity and data protection tools. This enables efficient data exchange, unified insights into SLAs, costs and other key business metrics and supports rapid responses to client issues.

Comprehensive analytics

Look for built-in SLA tracking, NPS monitoring and business analytics that can be visualized through easy-to-create and use dashboards and reports.

Technician time tracking

Choose a solution that includes time tracking to monitor technician activities and allocate resources effectively.

Enhance efficiency with a ticketing system designed for MSPs

Enter Acronis PSA. Designed for MSPs, this business automation solution integrates critical back-office functions such as billing, invoicing, CRM, time tracking and KPI reporting with a service desk ticketing system. By consolidating tickets from various channels into a single, streamlined workflow, Acronis PSA enhances efficiency, resource allocation and customer service, setting the stage for superior IT support and management.

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Advantages of deploying Acronis PSA's ticketing system

Enhance operational efficiency
Streamline workflows and reduce manual interventions. This leads to faster resolutions and more time to focus on strategic initiatives.
Improve client satisfaction
Quickly and effectively resolve issues using sophisticated ticketing software, boosting client trust and satisfaction and laying the groundwork for long-term partnerships.
Inform strategic decisions
Closely monitor trends in ticket volume, resolution times and client feedback, enabling your MSP to proactively optimize processes to better meet client needs and stay competitive.

Create and consolidate tickets from

Emails

Configure smart, automatic creation and updates of service desk tickets based on incoming and outgoing support emails.

RMM alerts

Generate tickets from alerts by Acronis RMM, Datto RMM, Kaseya VSA, N-able N-central, N-able N-sight and NinjaOne.

Acronis security and backup alerts

Create tickets based on alerts from Acronis, including those for backup, DR, anti-malware protection and XDR and EDR services.

Via the public ticket portal

Receive support requests through the brandable ticket portal that you can easily integrate into your website.

Empowering MSPs with comprehensive ticket management tools

Manage tickets from creation to resolution
Ensure effective ticket lifecycle management with our ticketing tool, which facilitates the efficient handling of support requests from creation to resolution.
Enable automatic time tracking
Accurately and automatically log time spent on each ticket to ensure precise billing and detailed performance reporting for your technical staff.
Aggregate tickets from multiple sources
Consolidate tickets from emails, Acronis alerts and third-party RMM systems into a single ticket pipeline, simplifying response processes.
Receive customer feedback and send surveys
Collect and analyze client feedback to continuously refine and improve service offerings.
Analyze service desk performance
Utilize detailed analytics to track crucial metrics like client satisfaction, Net Promoter Score® (NPS), service levels, financial performance and team utilization rates, empowering data-driven decision making.
Track and comply with SLAs
Monitor and maintain adherence to service level agreements, ensuring commitments are met and client expectations are consistently exceeded.