Acronis Wins Best Small Call Center of the Year AwardWoburn, MassachusettsMarch 27, 2012
Acronis Customer Central Support team receives prestigious Crystal Headset Award from the Russian Call Center Guru Community
Woburn, MA, March 27, 2012 — Acronis, a leading provider of easy-to-use disaster recovery and data protection solutions for physical, virtual and cloud environments, today proudly announced that its Customer Central Support team has received the most prestigious award in Russia for its exceptional level of customer support. Acronis has won the Crystal Headset award for Best Small Call Center of the Year.
The Russian Call Center Guru Community has been awarding the Crystal Headset to the best customer support teams since 2005. These annual awards have since grown to become an industry standard, recognizing customer support excellence across Russia and 9 other countries in Eastern Europe. In 2012, the judges received 223 nominations from businesses across the region and recognized only the top 20 with awards.
“Customer satisfaction is central to Acronis corporate strategy,” commented Ed Benack, chief customer officer & CIO at Acronis. “Being honored by this highly regarded community is a great achievement for our team. The quality of global call centers in Russia is incredibly high, so to win this award against competition from all sectors and some major brands, is a testament to the rigorous standards and commitment to customers that our team deliver on every day.”
Serving Acronis customers worldwide in 8 languages, the Acronis Customer Central Support team won not only the Best Small Call Center of the Year award, but was also honored as a finalist in two other categories: Best Customer Service Call Center and Best Call Center for Work.
“One of our core values is to err on the side of the customer,” continued Frost. “Our support professionals receive the highest levels of ongoing training, along with the empowerment to ‘make things right’ for our customers. It is this commitment to personal development that also ensures Acronis can attract the top talent in the industry. We are also very proud to be honored as one of the best places to work.”
Acronis Customer Central uses Customer Operations Performance Center Inc. COPC-2000® CSP Standard 5.0 as Operational Framework which is world's highest Customer Service Standard. The team play a crucial role in the ongoing development and improvement of processes across all Acronis operations to maintain the highest levels of customer satisfaction.
Notes to Editors:
Acronis is a global provider of leading backup, disaster recovery, and secure file sharing and file access solutions. Founded in 2002 Acronis has established itself as a fast-growing international company with more than 700 employees in 18 countries and partners in almost every country in the world. Acronis provides complete, efficient and reliable backup solutions for desktop, server, virtual and cloud environments as well as leading file sharing and sync solutions for mobile devices.
Acronis knows backup. The proof is in the more than 50 advanced backup and recovery technologies developed to date. Over 4.5 million consumers, small and medium businesses and service providers employ Acronis products to protect their critical data.
The company’s flagship product Acronis Backup & Recovery delivers sophisticated technology solutions packaged in an easy-to-use way that allows smaller companies to address their new enterprise-level requirements. Enterprises also use Acronis solutions to address their point disaster recovery, migration and end-point backup needs.
For additional information, please visit www.acronis.com. Follow Acronis on Twitter: http://twitter.com/acronis.
Acronis® and the Acronis logo are registered trademarks or trademarks of Acronis International GmbH in the United States and/or other countries.
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