Acronis named Champion in Info-Tech Emotional Footprint Awards 2024

Acronis Cyber Protect
formerly Acronis Cyber Backup

The SoftwareReviews Emotional Footprint Diamond is an impressive achievement indicating a high level of satisfaction from customers and partners. The Info-Tech Research Group’s report spotlights the industry’s top-tier vendors based on Value Index and Net Emotional Footprint. The Emotional Footprint Diamond examines vendor-client relationships, product effectiveness and overall user feeling toward a vendor or product. IT professionals and business leaders can extract insights from the evaluation to facilitate buying decisions and stay informed on the latest user review data.

Info-Tech Emotional Footprint Diamond crowns Acronis a Champion in Backup and Availability

The Info-Tech Emotional Footprint Diamond April 2024 for Backup and Availability named Acronis Cyber Protect a Champion, which cements Acronis’ excellence in both the report’s Value Index and Net Emotional Footprint. Additionally, the scores recorded from users, the recency of reviews and number of reviews contributed to Acronis’ placement on the Emotional Footprint Diamond.

SoftwareReviews Emotional Footprint Awards

Each year, Info-Tech Research Group’s SoftwareReviews Emotional Footprint Awards evaluates industry-leading vendors and products based on the emotional response ratings of real-world IT and business professional users. The evaluation uses a one-of-a-kind Emotional Footprint methodology to aggregate data on emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product. All 26 dimensions span five categories, including Purchasing, Service Experience, Product Impact, Vendor Strategy and Conflict Resolution. The percentage of negative reviews is subtracted from the percentage of positive reviews to yield the final calculation.

Emotional Footprint Awards are built on 100% user review data and are liberated from traditional influences such as market presence, analyst opinion, vendor pressure and financial obligation.

To explore the report in depth, visit Info-Tech Research Group SoftwareReviews’ website.

Acronis’ strong suits in Emotional Footprint Summary for Backup and Availability

In the Emotional Footprint Summary, Acronis Cyber Protect ranks as a frontrunner among data protection giants. With the second highest CX Score (customer experience score) out of a total 17+ backup vendors, Acronis Cyber Protect surpassed Microsoft Azure Backup, Zerto Platform and Veeam Data Platform. The CX score is comprised of the emotional footprint metrics, and is balanced by metrics related to the overall value of the software, while factoring in the volume and recency of reviews.

Notably, Acronis Cyber Protect garnered a +90 Net Emotional Footprint. The Net Emotional Footprint measures high-level user sentiment towards the product offering and aggregates emotional response ratings based on several dimensions. Acronis Cyber Protect exceeded the Net Emotional Footprint scores of both Microsoft Azure (+88) and Veeam Data Platform (+84), which is a powerful indicator of overall user feeling toward the vendors.

Overwhelmingly, in the Strongest Positive Emotions column,  Acronis achieved scores of 95% in “Fair” and 94% in “Respectful.” In comparison, Acronis Cyber Protect elicited higher percentages when it came to Strongest Positive Emotion versus Veeam Data Platform which were reported as 93% “Fair” and 91% “Reliable.” The findings reveal the honest impressions reviewers use in describing the backup vendors and the top-of-mind descriptors reviewers use when they think about Acronis Cyber Protect.

Beyond backup: SoftwareReviews Emotional Footprint for Endpoint Protection names Acronis a Champion

SoftwareReviews not only identified Acronis Cyber Protect as a Champion in the Emotional Footprint for Backup and Availability but also for the Emotional Footprint for Endpoint Protection February 2024. Acronis ranked fourth in the Emotional Footprint Summary, in which Acronis was up against other well-known cybersecurity solutions. Acronis exemplified a +95 Net Emotional Footprint score and a CX score of 9.2 — strong indicators of users’ sentiments. Both scores outshine other endpoint security vendors, including ESET Endpoint Security, Malwarebytes EDR, Symantec Endpoint Security, Sophos Intercept X and Microsoft Defender for Endpoint. This accomplishment embodies Acronis’ commitment to helping businesses reinforce endpoint security measures against advanced cyberthreats — without sacrificing IT efficiency or requiring specialized talent.

For more details, download the Emotional Footprint for Endpoint Protection report here.

But the accolades do not end there. SoftwareReviews also named Acronis Leader in two other reports: The Data Quadrant for Endpoint Protection 2023 and the Data Quadrant for Backup and Availability 2023. The Data Quadrant is based on 100% user review data and evaluates and ranks products based on feedback from IT and business professionals — that examines software experience along two dimensions: The first dimension is product features and satisfaction, and the second is vendor experience and capabilities.

Uncover Acronis’ industry recognition to see what other analysts and peer review experts say about us.

Allison Ho
Content Marketing Creator, Cybersecurity
Allison Ho is Content Marketing Creator at Acronis. She develops content on cybersecurity, data protection, artificial intelligence and endpoint management while closely collaborating with thought leaders. Her technology B2B marketing experience includes expertise in SEO.

About Acronis

A Swiss company founded in Singapore in 2003, Acronis has 15 offices worldwide and employees in 50+ countries. Acronis Cyber Protect Cloud is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.