When choosing a vendor, most of us carefully vet them to ensure there’s a good fit. We look at the products and services they offer, their financial stability, and their reputation for taking care of customers. If they change ownership, you can only hope those things remain the same. If they don’t, it’s time to move on.
That’s where a lot of former Mozy users find themselves, given the reports of customer dissatisfaction following Carbonite’s acquisition of the backup company and the transition of users to Carbonite’s software.
Any service providers looking to connect their customers with the best Mozy alternative should consider the outstanding results one of our managed service provider (MSP) partners experienced migrating from Mozy to Acronis. A recent case study details how Acronis Cyber Cloud ticked all the boxes for them, and we take a quick look at their journey.
What Executech needed from a MozyPro alternative
Based in South Jordan, Utah and with offices in Oregon and Washington, Executech is a regional MSP that has been in business for two decades. Serving over 600 SMBs across the western United States, Executech's services include creating and maintaining networks and databases, custom-building computers and servers, providing on-site and remote technical support, and delivering cloud services like Microsoft Office 365, backup, and disaster recovery.
Executech had worked with both Mozy and Carbonite for backup solutions even before the acquisition in March 2018. However, the MSP faced considerable challenges any time a workstation or server needed to be completely restored because of the limiting file-level feature set.
To improve its operational efficiency and provide more value to its customers, Executech realized it needed an alternative – one that offered full-image backups and easily facilitated hardware restorations. But Executech had a few more critical requirements any new solution would need to meet.
With hundreds of clients, the company wanted to be able to monitor and manage everything from a single interface – but such a portal needed to be easy to use and administrate since they were dealing with more than 100 technicians.
Lastly, their new backup solution needed to support the wide range of technology platforms used by Executech customers which included physical servers, virtual machines, multiple operating systems like Mac, Windows, and Linux, and SQL databases.
Picking an alternative to Carbonite
According to KC Kuhns, Director of Technical Operations, “Based on these requirements, we narrowed down our selection to Acronis and Veeam. However, Veeam was way too complicated. We needed something that was easy for our technicians to understand and use. Veeam’s administrative interface was convoluted and posed a lot of problems for training and scaling internally.”
With support for more than 20 virtual, physical, and cloud platforms, a single portal for managing all customers, and partner-friendly, pay-as-you-go commercial terms, Executech determined that Acronis Cyber Cloud was their ideal solution.
Designed with service providers in mind, the Acronis Cyber Cloud platform enables them to offer a comprehensive range of in-demand cyber protection services – backup, disaster recovery, AI-based anti-ransomware, file sync and share, and blockchain-based file notarization and e-signature – all managed via a single console.
Executech still has some file-level data backed up with legacy vendors, but the vast majority of its backup operations and all new business is protected by Acronis. Currently, this involves 170 TB of cloud storage and 150 TB of local storage, 300 workstations, 155 servers, 330 VMs, and 700 Office 365 seats. Additionally, Executech got an added benefit when they realized how seamless it was to add Acronis Cyber Disaster Recovery Cloud to their portfolio.
Kuhns notes, “In a backup or disaster recovery scenario, it is a ‘make or break’ moment in our relationship with clients. Knowing we can restore things quickly and easily with Acronis – the value behind this is really incalculable.”
For additional details about Executech’s decision to move from Mozy and Carbonite to Acronis, check out the full case study.
As migration headaches mount, Mozy users – especially service providers – should look at their options before they are finally forced to migrate to Carbonite. Any service provider interested in learning more about Acronis Cyber Cloud can either request a demo, or try it free for 30 days.
Individual Mozy users looking for a better option than Carbonite should consider Acronis True Image, our personal cyber protection solution. With our free 30-day trial, they can test drive the interface, perform a full image backup, and try the anywhere access our cloud backups provide. They can even create a mobile backup of their Android or iPhone data (something Carbonite still doesn’t offer).