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Frequently Asked Questions
- How are the security services delivered?
Acronis Security Services are delivered under the Acronis brand by leading security experts we partner with. Once a client has sent a request to Acronis or our partners, the dedicated Professional Services team will contact them to draft the SOW (scope, SKUs, and cost) and customize the service offering to the client’s precise needs.
- Is this a dedicated security team?
No. Acronis Security Services are a set of pre-packaged servicing offers designed to help organizations of all sizes build a more holistic approach to cyber protection.
- What languages are the services available in?
The Acronis Security Assessment, Acronis Security Awareness on-site, and Acronis Incident Response Services are only available in English. The online training modules of the Acronis Security Awareness Service are available in multiple languages. For a full list of available languages, please contact an Acronis representative.
- How often should a security assessment be performed?
In general, it’s vital to perform security assessments whenever changes to the IT environment are introduced to ensure they do not open any attack vectors. It’s a good practice to run a security assessment at least once a year, but some regulations such as PCI DSS require quarterly evaluations.
- Can I contact you after a breach has happened?
Acronis Incident Response Service can help you identify the damaged assets, contain and remediate the breach, and prevent a future reoccurrence. However, to minimize financial and reputational damage, Acronis recommends adopting a proactive approach by having the service in place before a breach occurs.